Wagner is one of the primary instructors for NRMCA’s Dispatching
Training Forum and formerly taught the class when hosted by the Portland
Cement Association. He additionally developed, and hosts, a series of
online web-seminars for NRMCA, titled,
Management: Real Time Supply Chain Management Solutions in Tight
Times.” The series consists of three, one-hour sessions whose target
audience is senior level dispatch managers, operations managers, area
managers, and sales managers.
In 2001, Jim wrote the textbook on concrete dispatching, The Handbook
of Ready-Mix Concrete Dispatch. The book is now in its second
Since 1968, Jim has lectured for NRMCA, various state concrete
associations, CONEXPO-CON/AGG and the World of Concrete.
Most importantly, Jim was the NRMCA 2007 Joseph E. Carpenter Award
recipient, recognizing his outstanding lifetime contribution to the
ready mixed concrete industry in the fields of operations, environmental
Jim began his concrete career as a dispatcher for Ready Mixed Concrete
Co. of Minneapolis in 1964. He assisted in the development and
co-patenting of The Operations Monitor, a mechanical truck-tracking
device, and established processes and procedures for concrete
scheduling. The dispatching system improved utilization from 65 trucks
and 180,000 cy in 1964 to 32 trucks and 256,000cy in 1970, a 288%
After dispatching, Jim became certified as a concrete technician and
worked in QC and sales. He developed the Concrete bid price calculator.
In 1973 he founded Advanced Control Systems (ACS) to market dispatching
systems. In 1975, ACS introduced the first commercial computerized
dispatching system. In 1985 Jim merged his company with Command Data
Inc. to integrate more closely with accounting.
Jim has installed hundreds of dispatching systems worldwide. His
services are unique in that they cover dispatching and marketing
specifically for the Ready Mixed Concrete industry.
Today, Jim serves as Vice President of Dispatch & Management Consulting
for Command Alkon, Inc.