NRMCA’s ADVANCED DISPATCH MANAGEMENT & LEADERSHIP COURSE
Cost: $1,350 member | $1,800 non-member | note pricing varies when bundled with other courses
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Course Description
A Dispatch Manager’s focus is to maximize a producer’s deliveries and transportation assets through the functions of effective scheduling, logistic and driver management, communication, teamwork, and customer service. Participants in this three-day course can expect to improve their knowledge, skill, and confidence in well-established dispatch best practices and processes at an individual and departmental level.
Course Learning Objectives
- Discuss the critical components and processes found in a premier ready mixed concrete dispatch operation.
- Review dispatch-related delivery and customer service key performance metrics, including current producer adoption rates, reporting, and utilization.
- Review concepts of coupling management with leadership that supports better department teamwork in a high-pressure environment.
- Conduct class exercises that share peer personal experiences in a market-competitive dispatch department.
Course Schedule
TBA
Who Should Attend
Dispatch Managers or Supervisors that have the ability to initiate positive change within their own department.
Course Instructor
Jack Delperdang