Dispatcher Training Course

Nov. 14 – 16, 2023 | Dallas, TX | SOLD OUT

This course is SOLD OUT. To be added to the waitlist and/or to receive information on the next course offering once it becomes available, please send your request to meetings dept.

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Tuesday, November 14 | 8:00 AM – 5:00 PM
Wednesday, November 15 | 8:00 AM – 5:00 PM
Thursday, November 16 | 8:00 AM – 12:30 PM

Course Location:
DoubleTree by Hilton Dallas-Campbell Centre, 8250 North Central Expressway, Dallas, TX 75206
Phone: 214-691-8700

Meeting Room Location: Dallas Meeting Room (subject to change)

Hotel Reservations: Please click here to book your hotel reservation online.

Hotel Parking: Complimentary self-parking is available at the DoubleTree Dallas-Campbell Centre.

Airport: The closest airport is the Dallas Love Field Airport (DAL) located 7 miles from the host hotel. The second closest airport is the Dallas/Ft. Worth International Airport (DFW) located 25 miles from the host hotel.

Cancellation Policy: Full cancellation refunds, less a $125 administration fee, will be extended until Monday, October 23, 2023. All cancellations after Monday, October 23, 2023, will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations must be made in writing to the meetings department.

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Today more than ever, dispatchers work under increasing pressure, juggling competing demands in a recovery market. New dispatchers often learn unevenly while under fire. Seasoned veterans can find it difficult to step back and find ways to improve.

An effective course: With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.

Put learning to work: Attendees return ready to perform even more efficiently in core skill areas:

  • Putting Orders in Order: Mastering technical, practical and customer-service issues
  • Scheduling Success: Juggling priority customers, advance notices, callbacks & more
  • Technically Speaking: Gaining basic product and materials knowledge
  • Supporting Efficiency: Understanding batching basics and plant operations flow
  • Sustaining Compliance: Drivers’ hours of service, safety and environmental regulations and best practices that impact scheduling and delivery flow
  • People Professionalism: Managing stress, phone skills and peers
  • Details, details, details: Clean-ups, small load charges, CODs…the list goes on and on

 

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NRMCA’s COVID Disclaimer:

“The National Ready Mixed Concrete Association (NRMCA) cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while attending the NRMCA Dispatcher Training Forum. It is not possible to prevent against the presence of the disease. Therefore, if you choose to attend the NRMCA Dispatcher Training Forum and/or enter onto rented premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. You are traveling to attend NRMCA Dispatcher Training Forum aware of and understanding the general risks and particularly the risks of COVID, and you are accepting responsibility for those risks on your own, and while NRMCA is taking steps to provide for a safe event, NRMCA is not liable for any illness or death resulting from your participation in its event.”

For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.

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