Dispatcher Training Course

January 31 – February 2, 2022 (Monday – Wednesday) | San Antonio, TX

This course is SOLD OUT. To be added to the waitlist and/or to receive information on the next course offering once it becomes available, please send your request to [email protected].

NOTE: Please login and register as the person who is attending the event. You should NOT register another individual under your personal profile. Each registrant must log in and register separately.

Logging in is easy if your company is a member of NRMCA or you receive emails from NRMCA. Your login name is your full email address and your password is: concrete.

If you need to set up a profile for a registrant, please contact NRMCA Membership or 703.706.4800.


Today more than ever, dispatchers work under increasing pressure, juggling competing demands in a recovery market. New dispatchers often learn unevenly while under fire. Seasoned veterans can find it difficult to step back and find ways to improve.

An effective course: With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.

Put learning to work: Attendees return ready to perform even more efficiently in core skill areas:

  • Putting Orders in Order: Mastering technical, practical and customer-service issues
  • Scheduling Success: Juggling priority customers, advance notices, callbacks & more
  • Technically Speaking: Gaining basic product and materials knowledge
  • Supporting Efficiency: Understanding batching basics and plant operations flow
  • Sustaining Compliance: Drivers’ hours of service, safety and environmental regulations and best practices that impact scheduling and delivery flow
  • People Professionalism: Managing stress, phone skills and peers
  • Details, details, details: Clean-ups, small load charges, CODs…the list goes on and on

Course Dates/Times: January 31 – February 2, 2022 (Monday – Wednesday)
Day 1-2: 8:00 AM – 5:00 PM
Day 3: 8:00 AM – 11:00 AM
Day 3, Exam Time: 11:00 AM – 12:30 PM

Course & Hotel Room Block Location:
The Emily Morgan Hotel
705 E Houston Street
San Antonio, TX 78205
P: 210-225-5100

Information about hotel reservations are available through the course reservation link here.

Meeting Room Location: Library Room (subject to change)

Hotel Parking: Complimentary self-parking is available in the public lot. Hotel valet parking is available at a discounted rate of $35 per vehicle, per day (includes overnight).

Airport: The closest airport is the San Antonio International Airport (SAT) located 8 miles/15 minutes from the Emily Morgan Hotel.

Transportation: The hotel does NOT offer shuttle service. A taxi will cost approximately $16 – $22 each way from SAT to the host hotel. To schedule a SuperShuttle or shared ride transportation, please contact SuperShuttle directly at (800) 258-3826.

Cancellation Policy: Full cancellation refunds, less a $100 administration fee, will be extended until Monday, January 10, 2022. All cancellations after January 10, 2022 will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations must be made in writing to: [email protected].

Confirmation of Event: After registration and payment is processed, a registration receipt will be provided (allow up to 72 hours).
A class confirmation, confirming the course will run as scheduled, will be sent via email no later than COB, January 10, 2022. It is advisable not to make travel arrangements until you receive the class confirmation.

Important/Class Confirmation: NRMCA reserves the right to cancel this event. Class confirmations will be sent to registrants via email no later than COB, January 10, 2022.
In the unlikely event the class is cancelled, NRMCA will refund the entire registration fee, but is not responsible for airline and hotel reservation fees. You are responsible for making and paying for your own hotel and travel arrangements.

NRMCA’s COVID Disclaimer:
“The National Ready Mixed Concrete Association (NRMCA) cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while attending the NRMCA Dispatcher Training Forum at the Emily Morgan, a Doubletree by Hilton hotel in San Antonio, TX. It is not possible to prevent against the presence of the disease. Therefore, if you choose to attend the NRMCA Dispatcher Training Forum and/or enter onto rented premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. You are traveling to attend NRMCA Dispatcher Training Forum aware of and understanding the general risks and particularly the risks of COVID, and you are accepting responsibility for those risks on your own, and while NRMCA is taking steps to provide for a safe event, NRMCA is not liable for any illness or death resulting from your participation in its event.”

For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.

NRMCA's 2022 Annual Convention

March 15 – 18, 2022, San Antonio, TX

Click here to register

Want to become a member of NRMCA?

Find out more here