Next Class TBA
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Today more than ever, dispatchers work under increasing pressure, juggling competing demands in a recovery market. New dispatchers often learn unevenly while under fire. Seasoned veterans can find it difficult to step back and find ways to improve.
An effective course: With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.
Put learning to work: Attendees return ready to perform even more efficiently in core skill areas:
- Putting Orders in Order: Mastering technical, practical and customer-service issues
- Scheduling Success: Juggling priority customers, advance notices, callbacks & more
- Technically Speaking: Gaining basic product and materials knowledge
- Supporting Efficiency: Understanding batching basics and plant operations flow
- Sustaining Compliance: Drivers’ hours of service, safety and environmental regulations and best practices that impact scheduling and delivery flow
- People Professionalism: Managing stress, phone skills and peers
- Details, details, details: Clean-ups, small load charges, CODs…the list goes on and on
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For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.
