Dispatcher Training Course

November 15 – 17, 2022 | Phoenix, AZ

online registration

NOTE: Please login and register as the person who is attending the event. You should NOT register another individual under your personal profile. Each registrant must log in and register separately.

Logging in is easy if your company is a member of NRMCA or you receive emails from NRMCA. Your login name is your full email address and your password is: concrete.

If you need to set up a profile for a registrant, please contact NRMCA Membership or 703.706.4800.

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Today more than ever, dispatchers work under increasing pressure, juggling competing demands in a recovery market. New dispatchers often learn unevenly while under fire. Seasoned veterans can find it difficult to step back and find ways to improve.

An effective course: With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.

Put learning to work: Attendees return ready to perform even more efficiently in core skill areas:

  • Putting Orders in Order: Mastering technical, practical and customer-service issues
  • Scheduling Success: Juggling priority customers, advance notices, callbacks & more
  • Technically Speaking: Gaining basic product and materials knowledge
  • Supporting Efficiency: Understanding batching basics and plant operations flow
  • Sustaining Compliance: Drivers’ hours of service, safety and environmental regulations and best practices that impact scheduling and delivery flow
  • People Professionalism: Managing stress, phone skills and peers
  • Details, details, details: Clean-ups, small load charges, CODs…the list goes on and on

Course Dates/Times: November 15 – 17, 2022
Day 1-2: 8:00 AM – 5:00 PM
Day 3: 8:00 AM – 11:00 AM
Day 3, Exam Time: 11:00 AM – 12:30 PM

Course Location:
Hilton Phoenix Resort at the Peak
7677 N 16th St
Phoenix, AZ 85020
P: 602-997-2626

Information about hotel reservations are available through the course reservation link here.

Meeting Room Location: Palacio Veranda Room (subject to change)

Hotel Parking: Complimentary self-parking is available in the public lot. Hotel valet parking is available at a rate of $10 per vehicle, per day (includes overnight).

Airport: The closest airport is the Sky Harbor International Airport (PHX) located 10 miles/20 minutes from the resort.

Transportation: The hotel does NOT offer shuttle service. A taxi will cost approximately $29 – $40 each way from PHX to the host hotel. Uber and Lyft also operate in Phoenix. To schedule a SuperShuttle or shared ride transportation, please contact SuperShuttle directly at (800) 258-3826.

Cancellation Policy: Full cancellation refunds, less a $100 administration fee, will be extended until Monday, October 24, 2022. All cancellations after October 24, 2022 will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations must be made in writing to: [email protected].

Confirmation of Event: After registration and payment is processed, a registration receipt will be provided (allow up to 72 hours).
A class confirmation, confirming the course will run as scheduled, will be sent via email no later than COB, October 24, 2022. It is advisable not to make travel arrangements (other than hotel reservations) until you receive the class confirmation.

Important/Class Confirmation: NRMCA reserves the right to cancel this event. Class confirmations will be sent to registrants via email no later than COB, October 24, 2022.
In the unlikely event the class is cancelled, NRMCA will refund the entire registration fee, but is not responsible for airline and hotel reservation fees. You are responsible for making and paying for your own hotel and travel arrangements.

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January 10 – 12, 2023 | Indianapolis, IN

online registration

NOTE: Please login and register as the person who is attending the event. You should NOT register another individual under your personal profile. Each registrant must log in and register separately.

Logging in is easy if your company is a member of NRMCA or you receive emails from NRMCA. Your login name is your full email address and your password is: concrete.

If you need to set up a profile for a registrant, please contact NRMCA Membership or 703.706.4800.

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Day 1 – 2: 8:00 AM – 5:00 PM
Day 3: 8:00 AM – 11:00 AM
Day 3: Exam Time: 11:00 AM – 12:30 PM

Course Location:
Embassy Suites by Hilton Indianapolis Downtown
110 West Washington St.
Indianapolis, IN 46204

Meeting Room Location: Ambassador I Room (subject to change, refer to hotel reader board on-site)

Information about hotel reservations are available through the course reservation link here.

Hotel Parking: Self-parking is available with in and out privileges for $28 per day (price is subject to change).

Airport: The closest airport is the Indianapolis International Airport (IND) located 12 miles from the Embassy Suites Indianapolis Downtown Hotel.

Cancellation Policy: Full cancellation refunds, less a $100 administration fee, will be extended until Monday, December 19, 2022. All cancellations after December 19, 2022, will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations must be made in writing to: [email protected].

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NRMCA’s COVID Disclaimer:

“The National Ready Mixed Concrete Association (NRMCA) cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while attending the NRMCA Dispatcher Training Forum. It is not possible to prevent against the presence of the disease. Therefore, if you choose to attend the NRMCA Dispatcher Training Forum and/or enter onto rented premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. You are traveling to attend NRMCA Dispatcher Training Forum aware of and understanding the general risks and particularly the risks of COVID, and you are accepting responsibility for those risks on your own, and while NRMCA is taking steps to provide for a safe event, NRMCA is not liable for any illness or death resulting from your participation in its event.”

For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.

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