CCSP Module II

CCSP Module II: Customer Business Knowledge, Understanding the Concrete Contractor’s Business

December 6 – 8, 2022 | Dallas, TX


NOTE: Please login and register as the person who is attending the event. You should NOT register another individual under your personal profile. Each registrant must log in and register separately.

Logging in is easy if your company is a member of NRMCA or you receive emails from NRMCA. Your login name is your full email address and your password is: concrete.

If you need to set up a profile for a registrant, please contact NRMCA Membership or 703.706.4800.


Cost: Member: $995 |  Non-Member: $1,395

Course Location:
DoubleTree by Hilton Dallas Near the Galleria,
4099 Valley View Lane, Dallas, TX 75244
Phone: (972) 385-9000
Meeting Room Location: Teak (subject to change, check hotel reader boards on-site for latest updates)

Airport: The closest airport is the Dallas/Fort Worth International Airport (DFW) located 12 miles from the DoubleTree. The second closes airport is Dallas Love Field, located 15 miles from the DoubleTree.

Transportation: The hotel does NOT offer shuttle service. A taxi to/from the Dallas/Ft. Worth International Airport (DFW) will cost approximately $20 each way.

Cancellation Policy: Full cancellation refunds, less a $100 administration fee, will be extended until Tuesday, November 22, 2022. All cancellations after November 22 will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations must be made in writing here.

Confirmation of Event: After registration and payment is processed, a registration receipt will be provided (allow up to 72 hours).
A class confirmation, confirming the course will run as scheduled, will be sent via email no later than COB, Tuesday, November 22, 2022. It is advisable not to make travel arrangements until you receive the class confirmation.

Important/Class Confirmation: NRMCA reserves the right to cancel this event. Class confirmations will be sent to registrants via email no later than COB, Tuesday, November 22, 2022.
In the unlikely event the class is cancelled, NRMCA will refund the entire registration fee, but is not responsible for airline and hotel reservation fees. You are responsible for making and paying for your own hotel and travel arrangements.


Why Attend? In this workshop, your front-line sales team learns about the contractor’s business process, measurement systems, and language. Staff learns how contractors view the entire project, as well as the role suppliers play to fulfill a contractor’s requirements. If you want your sales reps to expand their role beyond providing field support at a job placement, there is the module for them to step up their game so they can execute meaningful, respected sales strategies.

Class times: Day 1-2: 8:00 am – 4:00 pm | Class time: Day 3: 8:00 am – 11:00 am

Exam time: Day 3: 12:00 pm – 2:00 pm

SESSION 1: Concrete Customer Overview

  • The 3 primary concrete markets
  • What customers want from RM producers
  • Identifying ready mix producers’ concerns about their customers
  • A project’s organization chart
  • Reviewing construction market statistics and trends
  • Typical construction phases in each market type
  • Key terms and important documents for each type of construction
  • Discussion about ready mix sales opportunities in each market

SESSION 2: Contractor Operations and Scheduling

  • Defining productivity and efficiency from the contractor’s perspective
  • The general contractor’s project management process, system, and rubrics
  • Understanding the types of construction projects’ schedules and how to use them
  • Benefits of planning and scheduling
  • Understanding the importance of the general contractor’s Policy & Procedures Manual
  • Working within the general contractor’s work breakdown Structure

SESSION 3: Construction Design and Designers

  • Types of architects and engineers
  • Construction design phases
  • Construction delivery strategies and methods
  • Development objectives and financing
  • Building Information Modeling (BIM), augmented reality technology, and Additive manufacturing.

SESSION 4: Construction Documents and Plan Reading

  • The contract and the role it plays among the owner, builder, and suppliers
  • The role of general conditions
  • The contract documents
  • The impact of production control systems, including specifications, plans and drawings, the construction release, purchase orders, change orders, job cost reports, check lists, and daily reports
  • Plan and blueprinting exercises

SESSION 5: Sustainable Construction & Concrete

  • Take-offs and estimating exercises
  • Sustainable construction rating systems and their role in ready mixed concrete sales
  • Environmental Product Declarations
  • Life Cost Analysis and Life Cycle Cost Analysis


NRMCA’s COVID Disclaimer:
“The National Ready Mixed Concrete Association (NRMCA) cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while attending the NRMCA CCSP Module II Course at the DoubleTree by Hilton Dallas Near the Galleria in Dallas, TX. It is not possible to prevent against the presence of the disease. Therefore, if you choose to attend the NRMCA CCSP Module II Course and/or enter onto rented premises you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. You are traveling to attend NRMCA CCSP Module II Course aware of and understanding the general risks and particularly the risks of COVID, and you are accepting responsibility for those risks on your own, and while NRMCA is taking steps to provide for a safe event, NRMCA is not liable for any illness or death resulting from your participation in its event.”


For more information, contact Shawnita Dickens at 703-706-4854

NRMCA’s 2023 Annual Convention, Las Vegas, NV

March 10 – 13, 2023

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