CCSP Module II

CCSP Module II: Customer Business Knowledge, Understanding the Concrete Contractor’s Business

December 10 – 12, 2024 | Denver, CO

register here

NOTE: Please login and register as the person who is attending the event. You should NOT register another individual under your personal profile. Each registrant must log in and register separately.

Logging in is easy if your company is a member of NRMCA or you receive emails from NRMCA. Your login name is your full email address and your password is: concrete.

If you need to set up a profile for a registrant, please contact NRMCA Membership or 703.706.4800.


Cost: Member: $1,150 |  Non-Member: $1,500

Course Schedule: December 10-11 (days 1-2): 8:00 am – 4:00 pm | December 12 (day 3): 8:00 am – 11:00 am; Exam Time: 12:00 pm – 2:00 pm

Note: Lunch will be provided on days 1-3.

Course & Hotel Room Block Location: Courtyard by Marriott Denver Downtown, 934 16th Street, Denver, CO 80202
P: (303) 571-1114
Meeting Room Location: Victory I & II (subject to change)

Hotel: NRMCA has contracted a discounted room rate of $194/night plus applicable taxes. The cut-off date for the discounted room rate is Saturday, November 16, or whenever the room block sells out, whichever occurs first.

Hotel Parking: Self-parking is available at the Courtyard Denver Downtown. There is a parking charge of $44 for each vehicle parked overnight and $31 for each vehicle parked for the day.

Airport:The closest airport is the Centennial Airport, located 18.3 miles from the course location. The second closest airport is the Denver International Airport (DEN) located 24 miles from the course location.


Airport to Hotel: The hotel does NOT provide shuttle service. To schedule SuperShuttle or shared ride transportation, please contact SuperShuttle directly at 1-800-258-3826.

Rental Car: Enterprise and National are extending special rates to NRMCA Members. As rental car pricing continues to fluctuate, NRMCA has negotiated a special Member rate through our partners at National/Enterprise Car Rental. The NRMCA Member Rate may be used for any scenario – personal travel, work travel – any time you need a vehicle. Register for a FREE Emerald Club account to skip the lines at the airport and go straight to your car!

National Reservation Link:

Enterprise Reservation Link:

Or use contract code: XZ16HE7 when making a reservation 

Note: these links may be shared with friends & family.

Cancellation Policy: Full cancellation refunds, less a $125 administrative fee, will be extended until Monday, November 18, 2024. All cancellations after Monday, November 18, 2024, will not be refunded. Fee cancellations cannot be transferred to a future class. Substitutions can be made at any time with no penalty. Registration cancellations and substitutions must be made in writing to: [email protected].

NRMCA reserves the right to cancel this event. A class confirmation, confirming the course will run as scheduled, will be sent via email no later than COB, Monday, November 18, 2024. It is advisable not to book your airfare (unless it’s fully refundable) until you receive the class confirmation. In the unlikely event the class is cancelled, NRMCA will refund the entire registration fee, but is not responsible for airline or hotel reservation fees. You are responsible for making and paying for your own hotel and travel arrangements.


Why Attend? In this workshop, your front-line sales team learns about the contractor’s business process, measurement systems, and language. Staff learns how contractors view the entire project, as well as the role suppliers play to fulfill a contractor’s requirements. If you want your sales reps to expand their role beyond providing field support at a job placement, there is the module for them to step up their game so they can execute meaningful, respected sales strategies.

Class times: Day 1-2: 8:00 am – 4:00 pm | Class time: Day 3: 8:00 am – 11:00 am

Exam time: Day 3: 12:00 pm – 2:00 pm

SESSION 1: Concrete Customer Overview

  • The 3 primary concrete markets
  • What customers want from RM producers
  • Identifying ready mix producers’ concerns about their customers
  • A project’s organization chart
  • Reviewing construction market statistics and trends
  • Typical construction phases in each market type
  • Key terms and important documents for each type of construction
  • Discussion about ready mix sales opportunities in each market

SESSION 2: Contractor Operations and Scheduling

  • Defining productivity and efficiency from the contractor’s perspective
  • The general contractor’s project management process, system, and rubrics
  • Understanding the types of construction projects’ schedules and how to use them
  • Benefits of planning and scheduling
  • Understanding the importance of the general contractor’s Policy & Procedures Manual
  • Working within the general contractor’s work breakdown Structure

SESSION 3: Construction Design and Designers

  • Types of architects and engineers
  • Construction design phases
  • Construction delivery strategies and methods
  • Development objectives and financing
  • Building Information Modeling (BIM), augmented reality technology, and Additive manufacturing.

SESSION 4: Construction Documents and Plan Reading

  • The contract and the role it plays among the owner, builder, and suppliers
  • The role of general conditions
  • The contract documents
  • The impact of production control systems, including specifications, plans and drawings, the construction release, purchase orders, change orders, job cost reports, check lists, and daily reports
  • Plan and blueprinting exercises

SESSION 5: Sustainable Construction & Concrete

  • Take-offs and estimating exercises
  • Sustainable construction rating systems and their role in ready mixed concrete sales
  • Environmental Product Declarations
  • Life Cost Analysis and Life Cycle Cost Analysis


For more information, contact Shawnita Dickens at 703-706-4854

NRMCA’s ConcreteWorks 2024

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