The Effective RMC
Supervisor
Next class:
For more information, contact NRMCA's Shawnita
Dickens at 1-888-846-7622, ext. 1155 or by e-mail,
sdickens@nrmca.org
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Who Should Attend: First-level
operations and production managers who provide day-to-day, frontline supervision
to the largest group of workers in the ready mixed concrete industry.
Why You Should Attend: Employee
turnover is costly to an organization and becomes more costly when good people
leave an organization due to poor supervision (worst case scenario is a
lawsuit). Additionally, part of the cost of turnover is the cost associated with
a position not being filled in a timely manner (i.e. a mixer sitting in the yard
without a driver) and in the future that position is likely to stay empty longer
as the workforce pool gets smaller. Since frontline supervisors act as a
“bridge” between management and workers, these supervisors have a tremendous
impact on the organization’s operation. It is no longer possible to simply
“promote” a highly-qualified technical worker to the role of supervisor and
expect him/her to succeed.
The
new supervisor needs targeted training to become a qualified manager of the
“people” side of the business. In turn, the frontline supervisor is responsible
for training, developing and retaining the organization’s workforce - as well as
aiding in the flow of work in a production environment. Although generic
supervisory training is useful and available, the ready mix industry is unique
in many ways and industry-specific training is more effective.
Benefit Summary: The
course will establish a means for plant, fleet and other managers to demonstrate
effective supervisory skills; successfully completing it should create a more
effective workplace for participating companies. The program will be measurable
through the successful completion of an evaluation consisting of a written exam
and a practical exercise; certifications will be granted to those successfully
completing both sections of evaluation. The course will represent a national
program that will reduce cost to the industry and will help further efforts to
attract and retain workers to the industry.
Workshop Objectives: The goal of this 2½-day workshop is to prepare ready
mix industry supervisors for the day-to-day management of facilities, equipment,
materials, work processes and people. Upon completion of this
workshop, they should be able to identify and apply the basic principles
of:
· Communicating
with people
· Dealing
with people’s behavior
· Influencing
people’s performance
· Managing
a productive workforce
· Developing
employees within an organization
· The
roles and responsibilities of managers in the concrete industry
Course Outline: Lecture & Activities
This
workshop is 2½-day (20 hour) period. Each module has presentations, related
reference text material, practical exercises and review questions.
Day 1
-
Personal Introductions
-
Your Current “Workplace Challenges”
List
-
Workshop Objectives, Plans,
Requirements, and Topics
-
Frontline Supervision Defined
-
Organization Chart Activity
-
Leadership
-
Facilitating Change
-
Motivation
-
Performance Appraisals
-
Communication
Day 2
Day 3
-
Legal Issues: Discipline, Termination,
-
Health & Safety
-
Ethics
-
Total Quality
-
Teambuilding & Teamwork
-
Wrap-up Discussion and Q&A Session
-
Professional Development—Follow-On
Goals
-
Contact Info Exchange and Peer Support
-
Certification Exam
This
workshop is a required class for the STEPS, Certified Concrete Professional (CCPf)
Operations and Production Career Track and is an elective for the Business
Management, Concrete Technology, and Sales, Marketing and Promotion Career
tracks.
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