The Effective RMC Supervisor

Next Course: To be announced.

Course Information
Gillian McBurney

888-846-7622, x1166
e-mail: gmcburney@nrmca.org

Registration and
Travel Information
Jessica Moore

888-846-7622, x1152
e-mail: jmoore@nrmca.org

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The Need: Frontline supervisors manage facilities, equipment, materials, work processes, and people. They act as a bridge, building constructive relationships across and outside the organization… between management and peers and customers. Their efforts have
a lot to do with whether critical productivity, safety, financial and customer-satisfaction targets are met.

The Challenge: Promoting highly-qualified workers to supervisory roles and expecting them to succeed without coaching isn’t enough. Without the proper skills and interpersonal tools, many new supervisors become frustrated and return to driving, technical work or other non-supervisory roles

The Difference: Unlike generic supervisory training, this course is packed with practical, industry-specific material to equip ready mixed concrete supervisors to produce rapid results and long term success.

Supervisors will learn these important concepts and skills.
• Communicate Effectively: Understand what makes people tick
• Manage with "Personally": Turn individual style into real results  
• Inspire Teams: Coach individuals into a group
• Train for Success: Learn how staff learns best
• Deal with Discipline: Do it right, without fear of legal consequences
• Solve problems: Turn negatives into positives
• Motivate for productivity: The ABCs of 123s

Register today. These skills will make an immediate difference.

Workshop Objectives: The goal of this 2˝-day workshop is to prepare ready mix industry supervisors for the day-to-day management of facilities, equipment, materials, work processes and people. Upon completion of this workshop, they should be able to identify and apply the basic principles of:

• Communicating with people

• Dealing with people’s behavior

• nfluencing people’s performance

• Managing a productive workforce

• Developing employees within an organization

• The roles and responsibilities of managers in the concrete industry

Course Outline: Lecture & Activities

This workshop is 2˝-day (20 hour) period. Each module has presentations, related reference text material, practical exercises and review questions.

This workshop is a required class for the STEPS, Certified Concrete Professional (CCPf) Operations and Production Career Track and is an elective for the Business Management, Concrete Technology, and Sales, Marketing and Promotion Career tracks.

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