NRMCA's Dispatcher Training Forum

The goal of the Dispatcher Training Forum is to give dispatchers, schedulers, shippers and managers the practical, technical, ready-mixed concrete-specific, customer-centered skills that help them succeed. Class sizes are kept small to assure that participants get personal attention and time to practice new skills in a fast-paced classroom setting. Instructors include NRMCA's senior staff who teach technical aspects and Drivers' Hours of Service compliance, and industry experts who cover dispatch job performance and scheduling skills as well as customer service job attitude and phone skills.

Dispatcher Training at a New Low Price PLUS Take Advantage of our Early Bird Discount and Group Discount Special!
 

Next class: November 10-12, Silver Spring, MD

Register: Fax back

For more information, contact Shawnita Dickens at 1-888-846-7622, ext. 1154 or by e-mail, sdickens@nrmca.org.

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To purchase a textbook manual on dispatching by instructor Jim Wagner, click here
 

Course syllabus

The goal of the Dispatcher Training Forum is to give dispatchers, schedulers, shippers and managers the practical, technical, ready-mixed concrete-specific, customer-centered skills that help them succeed. Class sizes are kept small to assure that participants get personal attention and time to practice new skills in a fast-paced classroom setting. Instructors include NRMCA's Gary Mullings on technical aspects and Drivers' Hours of Service compliance, James Wagner of Command Alkon on job performance skills and Paula Dunn of Master Builders on customer service job attitude and phone skills or Joan Dandurand from Arizona State University's Concrete Institute Management Program.

The course teaches dispatchers, schedulers and their managers how to take orders, schedule and deliver concrete that meets all the requirements as agreed to with customers. It begins with a discussion of ready mixed concrete's technical standards as they specifically relate to dispatcher's job functions, including why ASTM C94 is critical to their job requirements. The course then hones in on a dispatcher's job skills, including taking orders, dealing with priority customers, using advance notices to ease scheduling and delivery, callbacks, clean ups, add on orders, will calls, small load charges, excessive unloading times, scheduling math, plant vs. central dispatch, and managing the dispatch office and personnel. Technical job performance is addressed and also rapid problem solving skills, including value selling, expert phone listening skills, and maintaining a proper attitude under stress. All skills are immediately applicable when the participant returns to his/her workplace.

Attendees at a recent NRMCA Dispatcher Training Class in Arizona improved their job skills.