This course exposes plant, fleet, driver, maintenance, and QC
entry-level ready mixed concrete supervisors to effective supervisory skills
methods. Successful completion will create a more effective workplace. The
program includes a written exam and a practical exercise.
Who Should Attend: First-level
operations and production managers who provide day-to-day, frontline supervision
to the largest group of workers in the ready mixed concrete industry.
Why You Should Attend: Employee
turnover is costly to an organization and becomes more costly when good people
leave an organization due to poor supervision (worst case scenario is a
lawsuit). Additionally, part of the cost of turnover is the cost associated with
a position not being filled in a timely manner (i.e. a mixer sitting in the yard
without a driver) and in the future that position is likely to stay empty longer
as the workforce pool gets smaller. Since frontline supervisors act as a
“bridge” between management and workers, these supervisors have a tremendous
impact on the organization’s operation. It is no longer possible to simply
“promote” a highly-qualified technical worker to the role of supervisor and
expect him/her to succeed.
new supervisor needs targeted training to become a qualified manager of the
“people” side of the business. In turn, the frontline supervisor is responsible
for training, developing and retaining the organization’s workforce - as well as
aiding in the flow of work in a production environment. Although generic
supervisory training is useful and available, the ready mix industry is unique
in many ways and industry-specific training is more effective.
Benefit Summary: The
course will establish a means for plant, fleet and other managers to demonstrate
effective supervisory skills; successfully completing it should create a more
effective workplace for participating companies. The program will be measurable
through the successful completion of an evaluation consisting of a written exam
and a practical exercise; certifications will be granted to those successfully
completing both sections of evaluation. The course will represent a national
program that will reduce cost to the industry and will help further efforts to
attract and retain workers to the industry.