Dispatcher Training Online Course

February 22–26,  2021 | Monday, March 1, Exam Only

Online Course | Sold Out

Price: Member: $700 | Non-Member: $1,000

The course is sold out. Please email meetings@nrmca.org to secure a spot on the waitlist.

Start with having to figure out complex scheduling. Add long hours and demanding clients and it’s clear why your dispatchers can feel like they need reinforcements. Not only does your on time delivery and customer satisfaction suffer, you have to deal with job turnover. We understand, that’s why our Dispatcher’s Forum gives dispatchers, schedulers, shippers, and their managers the practical, technical, ready-mixed concrete-specific, customer-centered information and skills they need to increase productivity and job satisfaction.

This course teaches dispatchers, schedulers and their managers how to take orders, schedule, and deliver concrete that meets all the requirements as agreed to with customers (see course syllabus below). It begins with a discussion of ready mixed concrete’s technical standards as they specifically relate to dispatcher’s job functions, including why ASTM C94 is critical to their job requirements. The course then hones in on a dispatcher’s job skills, including taking orders, dealing with priority customers, using advance notices to ease scheduling and delivery, callbacks, clean ups, add on orders, will calls, small load charges, excessive unloading times, scheduling math, plant vs. central dispatch, and managing the dispatch office and personnel. Technical job performance is addressed and also rapid problem solving skills, including value selling, expert phone listening skills, and maintaining a proper attitude under stress. All skills are immediately applicable when the participant returns to his/her workplace.

Course Schedule

Monday, February 22
11:00 AM – 12:00 PM EST
Live Session – Welcome and Course Introduction

Tuesday, February 23 – Friday February 26
Recorded Modules available to view on your own

Friday, February 26

11:00 AM – 12:30 PM EST – New updated time.
Live Session – Wrap up class as well as exam instructions

Monday, March 1
11:00 AM – 12:00 PM EST
Exam Only

 

For more information, contact NRMCA’s Shawnita Dickens at 703-706-4854.

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