Strategy & Support for Managing Dispatch in Tough Times
̶ A Two-Part Class ̶
Next class: To be announced
While NRMCA hosts
dispatcher classes, this is the first time material has been specifically
developed to support managers and executives who are dealing with the
strategic operational impact of a downsized delivery system that must be
honed so well that doing more with less remains efficient, productive, and
profitable while providing maximum customer service. The content
concentrates on the tools, tips, and tactics that managers need to coach
their dispatch staff about that will reduce delivery costs while maximizing
efficiency and customer service. Additionally, strategically delivery
concepts as they relate to pricing, changing your customerís market
environment, and dispatch incentives will be introduced.
This course will be led by Jim Wagner
Click here to learn more about him.
WHO SHOULD ATTEND?
Dispatch Managers, Dispatch Schedulers, Operations
Managers, Area Operations Managers, and Sales Managers would benefit from
HOW DOES THE ONLINE COURSE
On each of the two days, you will meet with Jim in an online classroom, easily accessible from any computer with an internet connection, for a one-hour session. In between sessions, you will be asked to review short online learning programs to prepare you to get the most from the next dayís session, as well as to consider some discussion topics.
(After registering, you will receive detailed
technical instructions for participating in the Webinar.)
Part 1: Structuring Your Dispatch Office for
Maximum Efficiency & Customer Service
maximizing efficiency must be the standard, this sessionís goal is to
discuss how to improve the basic flow of dispatch operations. It starts by
identifying typical service and supply chain efficiency problems found in
most producersí organizations. Topics will include how to physically
organize the dispatch office, how to use job descriptions and duties to
create proper performance expectations, and how to coach staff to arrive at
Response to Todayís Changing Dispatch Environment
When every customer counts more than ever, and your staff is coping with doing more with less, it is critical to discuss how to coach staff to make scheduling maximize your profitability. The webinar will share ideas for handling your local market pricing pressures creatively, including coaching dispatchers to sell value added products as well as how to charge and collect extra charges. The session will conclude with a discussion of incentives for dispatchers to keep them focused on service and efficiency.
CONTINUING EDUCATION CREDIT
For additional information, contact Shawnita Dickens, NRMCA Certifications Manager.
For registration-related assistance, please contact Jessica Walgenbach, NRMCA Meetings Director.
© National Ready Mixed Concrete Association, 2012